You have 14 days to cancel your order after receiving your purchase, provided it’s unopened and unused. Here’s how to go about returning unwanted items:

1. Email us at info@whitburnanimalhealth.co.uk to cancel your order.

2. Please return your items to the address below:

Whitburn Animal Health Ltd
The Bungalow Hillhead Farm
Lizard Lane
South Shields
Tyne & Wear
SR6 7NN

3. Ensure the items are unopened, unused and in their original packaging.

4. Once the order has been received, it will be checked, and a refund will be processed if applicable (excluding postage). You should receive the money within 10 days.

Unfortunately, we cannot pay for the cost of returning an item unless the item itself is faulty or we’ve sent the wrong thing. We also cannot accept a return if a product has been opened or used.

Damage in transit – should any goods arrive with minor damage in transit, and adversely affected by that damage, we will replace these items. Where only part of an order is damaged we will provide a credit for the damaged items only. For instance, if an order contains several tins of food and a only a few tins are damaged in transit, we will credit you for the damaged items only as opposed to the whole order. Should you wish to not accept the whole order you can return the order back to us, but we cannot be responsible for the cost of returning the items.

If you have any questions about the products you ordered or the processing of a return,  call us on 07771 862 093.

 A copy of our Returns Form can be downloaded here.