Terms and Conditions

Security and Privacy

All data is protected against unauthorised access by the most sophisticated systems available. We are also registered with the Data Protection Agency and Royal Pharmaceutical Society and follow all relevant directives and codes of practice.

Any information you provide is used to process orders, despatch goods and obtain payment. In the case of medicines it enables our pharmacists to monitor any treatments purchased or dispensed for possible interactions , side effects or unusual doses. We do not sell or share customer data with other companies

Email-You may remove yourself from our email list at any time

Questions Please do not hesitate to contact us at any time by email , telephone, fax or personal visit

Whitburn Animal Health Ltd
The Bungalow Hillhead Farm
Lizard Lane
South Shields
Tyne & Wear
SR6 7NN

Tel: 07771 862093

Order handling and delivery

Goods are sent by Royal Mail first class, recorded or guaranteed delivery or by a carrier depending upon weight and value. If you prefer to make alternative arrangements for delivery please discuss these with us. Certain products (usually marked “H” in our catalogues) need special handling and incur extra charges as do some delivery addresses in the highlands and islands. If items weigh more than 30kg or surcharges for your area apply we will write to you with a quote for shipping, you may then decide whether to proceed with the order. Over 95% of orders are dispatched on the same day as orders are received with the majority of these delivered on the next working day but delays are inevitable at weekends, public holidays and at times of severe weather conditions.

Overseas customers are advised to ensure that any imports of goods including medicines are permitted by the customs and regulatory authorities, we cannot be responsible for any seizures loss or damage.

All prices quoted include VAT where applicable at current rates where goods are supplied to addresses within the EU. Export customers registered for VAT should provide a valid VAT Registration Number when ordering or UK VAT will have to be charged. Customers outside the EU pay VAT-exclusive prices.

Returns We want you to be completely satisfied with any purchase. If not any item with the exception of medicines and products specially obtained or manufactured can be returned to us within 14 days of receipt for exchange or refund if unsoiled and unused and sent adequately packed and carriage paid.

Due to legal requirements medicines may not be returned except to correct an error in dispatch or in response to an “official recall”. If an item is believed to be faulty it should be returned for inspection and it may be necessary to forward it to the manufacturers for testing before replacements or refunds can be authorised. This does not infringe statutory rights. Please contact our customer services for a “Returns Number” which must appear on the outside of the package or it will not be accepted. We advise customers to use an insured method of shipping and to retain proof of despatch.

Medicines

A valid prescription must be provided before “prescription only” medicines can be dispensed. All information provided on this website is for guidance only and to support not replace advice from other healthcare professionals including your vet. Please read all labels and packaging carefully before use and contact our pharmacists if in doubt. All orders for pharmacy or prescription medicines are reviewed by a pharmacist and any contract is made only when the order is accepted by them and an invoice issued. Whitburn Animal Health Ltd reserve the right to require additional information or to refuse to supply.

General

This website and any supplies or services from it are subject to the exclusive jurisdiction of the English Courts. All possible care is taken in the production and maintenance of the site but no liability is accepted for loss or damage from use of products featured. This does not affect any statutory rights under UK law where these may differ. Equine Pharmacy, Canine Chemists and Pigeon Pharmacy are registered trademarks and trading names of the Company Complaints Any complaints may be sent to info@whitburnanimalhealth.co.uk. If you prefer contact can also be made by letter, telephone or fax.

While every effort is made to fulfill your order once received in a timely and efficient manner sometimes for varying reasons, including but not exhaustively listed such as stock unavailability or an inability to deliver to your area, we may be unable to supply the good in a timely manner. In such instances the order will have been deemed to have never been made and all monies including shipping costs will be refunded

NB Any links on this website to other sites are provided for your interest only and Whitburn Animal Health Ltd has no responsibility for nor control over their content. E & O excepted.

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